Naveru help center

We're here to help.

Questions about Guitaverso, your account, microphone access, progress, or Premium? Tell us what's happening and we'll guide you.

Direct contact

Email Guitaverso support for technical help, privacy requests, or account questions.

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Official support email

soporte@naveru.com.co

Describe the issue clearly. Never share passwords, sign-in codes, or full payment details.

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Privacy and account

Read our privacy policy or start an account deletion request.

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Recognition issues

Check microphone permission, reduce background noise, and bring your instrument closer to the device.

Contact support

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Frequently asked questions

Quick answers.

Why does Guitaverso need the microphone?

To tune and recognize notes or chords when you activate those features. It is not intended to record conversations or for advertising. See our privacy policy.

What if my progress is missing?

Check that you're signed in with the same Google account and have an internet connection. If the issue continues, contact support and explain when it happened.

How does Premium work and how do I cancel?

Premium features and prices are shown in Google Play before purchase. Subscriptions are managed from your Google Play account's subscriptions section.

How do I request account deletion?

Visit the account deletion page; you do not need to reinstall the app to start a request.