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Delete your Guitaverso account

Use this page to start a request to delete your account and associated personal data. You do not need to have the app installed to request deletion.

Important: this form sends a request to the server. If email delivery is configured, you will receive a one-time link; opening it does not delete the account, you must explicitly confirm. Deletion is complete only when the server confirms the reviewed systems.

How to request deletion

  1. Enter the email associated with your Guitaverso account.
  2. Submit the form. If the service is configured, a confirmation link will be sent to the email registered to the account.
  3. Open the link and explicitly confirm deletion within 24 hours. If the form is unavailable, contact soporte@naveru.com.co.
  4. We may ask for reasonable information to verify account ownership. Never send passwords or sign-in codes.

The form does not delete your account directly. Confirmation uses a temporary link sent to the registered email, if the service is available.

If email is not configured or the form fails, contact soporte@naveru.com.co. Support will verify account ownership; sending this email does not confirm that the account was deleted.

What data will be deleted

After verifying the request, Naveru will arrange deletion of the account and associated data under its control, including profile data, progress, statistics, achievements, and associated user content where applicable. Some records may be retained when required by law or needed for security, fraud prevention, transactions, or dispute resolution. Any retained data will be limited to the necessary purpose and period.

Google Play subscriptions

Deleting your Guitaverso account does not automatically cancel a Google Play subscription. Cancel it separately in Google Play subscriptions. Purchase records that Google must retain remain subject to Google's policies.

Can't use the form?

Email soporte@naveru.com.co directly, provide the email associated with the account, and state that you want it deleted. Do not send unnecessary sensitive information.

For more details, read the Privacy Policy or visit the Support Center.