This policy applies to the Guitaverso Android app and the Naveru website. The app or developer may appear on Google Play as Guitaverso or Naveru. For privacy questions, contact soporte@naveru.com.co.
1. Data we may process
Account and sign-in. If you sign in with Google, Guitaverso may receive account identifiers and profile details provided by the sign-in provider, such as your email address and display name, to authenticate you and associate progress with your account.
Progress and content. The app may store data linked to your profile and preferences, lesson progress, statistics, achievements, songs or tablature you create, league and battle results, and free or Premium access status. Some data may sync through Firebase to help restore progress on supported devices.
Technical and diagnostic data. Depending on the SDKs enabled in the installed version, Firebase Analytics and Firebase Crashlytics may process technical data and events related to usage, stability, crashes, app version, operating system, and app or instance identifiers used for technical analysis and diagnostics.
Purchases. Purchases and subscriptions are processed through Google Play. Guitaverso may receive product and purchase-status information needed to enable Premium. Naveru does not receive your full bank card number as part of the standard Google Play Billing flow.
2. Microphone use
Guitaverso uses the microphone when you activate features that need to hear your instrument, such as the tuner and note or chord recognition. Sound is analyzed to identify musical characteristics and provide feedback during practice. The microphone is not intended to record conversations, is not a surveillance tool, and audio is not used for advertising.
Audio processing for these features takes place on your device. The app does not send raw audio samples to Firebase as part of tuning or musical recognition. Microphone access is subject to Android permission; you can revoke it in device settings, although features that need it will no longer work correctly.
3. How we use information
- Sign you in and manage your account.
- Save or sync progress, statistics, achievements, and content you create.
- Provide social features, matches, leagues, or battles where available.
- Validate access to free and Premium features and sync purchase status.
- Diagnose crashes, improve stability, protect the service, and answer support requests.
- Comply with legal obligations and manage privacy requests.
4. Third-party services
Guitaverso uses Google services, including Firebase Authentication, Cloud Firestore, Firebase Realtime Database, and, depending on the version configuration, Analytics and Crashlytics. Purchases are managed through Google Play. These providers may process data needed to deliver their services under their own terms and privacy policies.
Read Google's Privacy Policy and Firebase privacy information. We do not sell users' personal data. We do not use microphone audio for advertising.
5. Website, technical logs, and retention
When you visit this website, the hosting provider may process technical connection data such as IP address, request date and time, browser, and requested page to deliver content, protect the service, and troubleshoot failures. This version of the website does not include third-party web analytics or advertising cookies. We retain data as long as needed to maintain accounts, provide requested features, administer purchases, and comply with legal obligations.
6. Data security
We use reasonable technical and organizational safeguards. No storage or transmission method can guarantee absolute security.
7. Access, correction, and deletion requests
You may request access to, correction or updating of, or deletion of data associated with your account, as well as exercise other rights under applicable law. In Colombia, requests are handled under Law 1581 of 2012 and related regulations. Where applicable, you may also submit a complaint to the Superintendence of Industry and Commerce (SIC) following the applicable procedure.
To exercise your rights, use the Guitaverso account deletion page or email soporte@naveru.com.co, preferably from the email associated with your account. We may request reasonable information to verify a request, but never send passwords or sign-in codes.
After verifying a deletion request, we will arrange deletion of the account and associated data under our control, subject to information that must be retained for legal obligations, security, fraud prevention, transactions, or dispute resolution. Deleting a Guitaverso account does not automatically cancel a Google Play subscription; cancel it separately through Google Play.
8. Children's privacy
Guitaverso does not ask users to provide personal information that is unnecessary for the features they choose. If you believe a child has inappropriately provided us personal data, contact support so we can review the matter under applicable law.
9. Changes to this policy
We may update this policy when the app, service providers, or applicable requirements change. The revision date will appear at the top of this page. Where required, we will provide additional notice or obtain consent in accordance with applicable law.
10. Contact
Naveru — developer of Guitaverso
Email: soporte@naveru.com.co